Your health and safety are our top priorities. Below are the key measures currently in place at Regent Porto Montenegro:

• On Arrival

  • For safety, it is recommended that all cars are self-parked by the guest, guided by colleagues from the Front Desk / Concierge, before coming to the Front Desk.
    
  • Valet service is also available. When guests arrive at the main entrance their car keys will be taken over by the Concierge. Prior and after the valet parking the car keys, steering wheel, door handles and gear shift (all touched surfaces) will be disinfected.
    
  • Regent Porto Montenegro recommends reliable transfer companies that adhere to strict health and safety standards.
    
  • All luggage will be disinfected with professional chemicals containing at least 70% alcohol. We highly recommend traveling with hard board (plastic) bags as any type of cloth / leather luggage might be damaged by disinfection.
    
  • Prior to entering the hotel, guests' footwear and hands will be sprayed with sanitizer and masks as well as gloves will be handed out. Masks must be worn within the public areas at all times except on restaurant terraces.
    
  • Guests' temperature will be checked. If higher than 37.2C guests will be directed to Tivat medical services. In case of a positive
    COVID-19 test result, appropriate accommodation will be allocated.
    
  • Check in will take place in the covered open air zone within the Italian Garden, weather permitting.
    
  • 2 meters physical distance to be respected at all times - floor markings will assist in keeping a safe distance.
    
  • Plexiglas panels are installed at the front desk for the safety of our guests.
    
  • Guests will not be accompanied to the room for health and safety reasons. A courtesy call will be extended 5 minutes after check in to ascertain the guests' comfort.

• Room

  • Personal sanitizer and disposable gloves will be placed in each room.
    
  • Each room will remain vacant at least 24 hours prior to the guests' arrival.
    
  • Upholstery is steamed and fogged with the appropriate equipment.
    
  • Carpet is vacuumed with a professional vacuum cleaner with HEPA filter.
    
  • Our Room Cleaning process as per IHG Way of Clean program is now even more expanded and strengthened. In conjunction with global experts such as Ecolab and Diversey we are implementing new and innovative ways of enhancing the guest experience.
    
  • White linen and towels washed at 70 degrees at all times.
    
  • Entry to the guest rooms by Housekeeping or Engineering departments will only be undertaken when the guest is not in the room. The room will be fully sanitized afterwards.

• Housekeeping

  • Public areas are considered "high risk areas" and are sanitized every hour.
    
  • Frequency of sanitation will follow the rise in occupancy.
    
  • Corridors will be fogged once a day to ensure that a sterile environment is maintained.
    
  • During the turndown service and whilst the room is being serviced, housekeeping trolleys will be maintained at a safe 2
    meter distance from guest rooms.
    
  • Increased maintenance of AC units and fresh air systems, with additional disinfection of filters.
    
  • Increased percentage of fresh air import into the acclimatization and ventilation systems.
    
  • Increased number of water sampling and testing.

• Food & Beverage and Dining

  • All tables and chairs will be sanitized thoroughly prior and after each party.
    
  • Maximum of 4 guests per table unless more people are of the same family.
    
  • Each restaurant section will have its own waiter / waitress ensuring full five star service and implementation of hygiene measures.
    
  • Breakfast: an à la carte menu will be served, in order for us to continue offering the excellent breakfast menu for which Murano restaurant is known – whilst enabling social distancing.
    
  • Lunch: a special à la carte menu will be available in Gourmet Corner restaurant.
    
  • Dinner: a special à la carte menu will be available in Gourmet Corner and the Library Bar.
    
  • Take away: available daily from Gourmet Corner.
    
  • Room service: food will be delivered to the door of the room and service staff will not enter the room for the safety reasons.

• Shared Areas

  • Masks to be worn in public areas at all times by staff and guests
    
  • Physical distance of 2 metERs respected at all times
    
  • Hand sanitizers located at the entrance to the hotel and in public areas
    
  • Appropriate signage placed in all public areas.
    
  • Sun beds placed at a minimum safe distance of 2 meters.
    
  • Pools & jacuzzi: Chlorine levels regularly checked and maintained.
    
  • Disinfection wipes will be available for guests' use.
    
  • Advance booking necessary for the gym.
    
  • After each work out session, Spa attendants will check the area and disinfect the Gym, before admitting the next guest.
    
  • Number of permitted people in the gym - 1. Members of the same room and or family permitted in the gym at the same time.

• Staff Interaction

  • All hotel colleagues are requested to stay at home in case they show any symptoms of flu or are feeling unwell.
    
  • All employees' temperatures will be taken twice daily. If any staff registers a temperature of over 37.2°C they will be asked
    to return home.
    
  • Uniforms are fully sanitized, by steam press or heat iron.
    
  • Masks and gloves will be worn as part of the uniform across all departments.
    
  • Extensive hand washing and sanitizing arrangements have been implemented; hand sanitizers are placed in all staff areas.
    
  • All colleagues have undertaken training in operational safety, security, risks and problem handling relating to COVID-19.
    
  • All colleagues are trained on social distancing requirements in line with company policies as well as local official guidelines.
    
  • Front Desk and Security staff available 24/7 for assistance.
    
  • Concierge services available via video call and instant messaging.

• Other Measures

  • Any emergency situation should be reported to the Front Desk who will assess the need to involve the hotel's Security team. In the case of a guest's temperature rising during their stay, the hotel will act in compliance with the guidance of the Montenegrin HealthCare System as well as IHG's health and safety regulations.
    

• REDEEM ON

  • Room
  • Restaurant
  • Spa
  • Bar
  • Room Service
  • Minibar

• Standard Terms

  • Redemption is direct with the Hotel on new reservations made after the certificate purchase.
  • The certificate value applies to your bill for both room reservations and select hotel services & outlets.
  • Room: Valid towards all room-types and publicly available rates, offers, and packages as per the Hotel's website on the dates requested.
  • Services & Outlets: Valid towards in-house services and outlets operated by the Hotel and added to your room-bill. (See specified what is offered at each Hotel under REDEEM ON).
  • Exclusions: Any exclusions are noted under "Hotel Specific Terms."
  • Valid for 3 years.
  • The hotel stores any remaining value for your next stay.
  • An unredeemed certificate is transferable by first notifying Noble or Hotel.
  • An unredeemed certificate is refundable within 14-days after purchase, after it’s non-refundable.

  See full terms here.

• Hotel Specific Terms

  • Certificate credits for Regent Porto Montenegro are issued in EUR
  • Credits cannot be redeemed against products sold at Regent Spa.
    
  • Credits cannot be redeemed against products sold at Gourmet Corner that are not part of the menu.